SCN  Seattle Community Network

User Advisory - System Outage

This is SCN's alternate web page (

If you reached this while trying to reach any web page, then SCN's web server is probably unavailable. Perhaps there was a transient problem. But: if repeated attempts end up here then then the web server is not currently available. Hopefully the 'telnet' button above still works, but the other pages and services are currently not available. In the event of an extended outage check below for status.

If you are logged in to SCN and you reached this while starting lynx, then the main web server is most likely down; the SCN web pages are currently not available. Unless there are other problems you should still be able to reach the rest of the World Wide Web. (Use the 'G' command to enter the URL.)

Mail users checking SCN mail accounts during a system outage will likely find that the mail server also is unavailable. If the mail server is down you will not be able to access your SCN mail account to read or send mail either through SCN login or through IMAP/POP access.

Note that if the web server is down it is quite likely that outbound e-mail is not going out. You can send messages, but they will be stored until outbound service is restored.

Our volunteers are working on fixes and we will post progress on this page.

SCN's phone number is 206-365-4528 and our regular help email address is help @ scn . org. Our temporary alternate help email address is scn . helpdesk @ gmail . com.

Interested in current volunteer opportunities? Please email volunteer-info @ scn . org.

Our mailing address is:
Seattle Community Network Association
PO Box 15942
Seattle WA 98115

We apologize for any inconvenience you may be experiencing with our services and appreciate your patience.

The computer give-away remains open for business! Please send inquiries to computer-giveaway @ scn . org.

- The SCN Volunteers

February 16, 2017, 12:02:

Our volunteers have implemented new email policies to help us reduce the amount of unwanted email, the load on the system and our online reputation with other mail hosts. The new policies cover mail received for those accounts with full mailboxes, those which forward mail to other accounts which do not accept the forwarded mail, and those which appear abandoned. Please contact the help desk if you need assistance with your email.

February 1, 2017, 23:28:

Our volunteer email address is active - volunteer-info @ scn . org. Also computer-giveaway @ scn . org.

January 17, 2017, 18:48:

We are taking additional measures to restrict spam. Please contact the help desk if you notice any new issues with your email.

January 1, 2017, 23:44:

Our faithful volunteers have completed preliminary testing of the mail service, migrated to the replacement Linux machines. Please send details of any issues you encounter with the email service to the help desk email address. And a happy new year to all!

December 30, 2016, 23:18:

One of our long-standing IT volunteers is on a much-deserved extended leave; we salute all the effort put forth over the last 22 years. Fortunately another long-standing and former volunteer has returned to help us pick back up with the migration project. We are also assessing other sources of outside help.

Work continues and much progress has been made. We have now gone as far as possible with the restoration of the old Sun systems and are focusing on bringing up services on the Linux boxes, however we have no firm estimate on when this will be complete.

December 16, 2016, 15:28:

The replacement machine has remained stable through testing. Our valiant volunteers continue working on the system restoration.

We have open positions for additional volunteers with Linux system and web publishing experience. Please send inquiries through the help desk email address.

Thanks to all who have communicated continued support through these last weeks.

December 9, 2016, 9:24:

Users who normally use FTP now can once again access files on

Note that since the SCN web service is still down, any changes you may make to your personal web site files will not be accessible through the web site.

Our volunteers are continuing with work to restore web, incoming and outgoing mail and other services as soon as we can.

December 4, 2016, 11:34:

Today volunteers worked on-site to improve the memory and storage subsystems in the replacement machine.

December 2, 2016, 19:11:

Volunteers have restarted the system after installing security upgrades. Work continues on the replacement system.

November 30, 2016, 21:04:

Our volunteers donated quite a bit of time from their holiday, making significant progress toward configuring a replacement machine. Unfortunately however we have found additional hardware problems and disk errors in the old machines which will have to be solved in order to recover data from the old disks. We will be continuing into December and hope to have better news for you soon.

To the many of you who have recently communicated your support, and to all of our community network members, thank you again for bearing with us.

November 19, 2016, 16:38:

Our volunteers spent the day working on the system replacement, and were able to get a replacement machine powered up, memory and disks installed and physically connected to the network. We're now able to start configuration, and we will be working on that over the holiday and into December.

After the system is configured and we're able to verify that it is fully operational, our next steps will be to install services on the replacement machine, and to pick back up with investigating the earlier problem we had encountered last month with the email service.

November 15, 2016, 18:55:

We had an unexpected shutdown of all machines due to additional problems. Our apologies for this extended outage.

We have located parts for the candidate replacement machine and are testing the configuration. We'll update with results of our preliminary tests. Thanks for your continued patience.

November 13, 2016, 23:01:

We are continuing to work on putting a replacement machine in place. Although we have no firm estimate for when SCN services will be restored, we are hoping to be back onine by next week if possible.

November 12, 2016, 19:22:

All SCN machines are currently down and all services are unavailable, including web and mail.

Our volunteers successfully replaced a faulty memory module in our main server. Unfortunately other problems prevented the machine from booting properly.

We are working on bringing online a replacement machine as soon as we can.

November 10, 2016, 23:01:

The SCN machines are of a rare vintage; fortunately, however, we were able to locate replacement parts.

The repair process will take some time, including dismantling, disconnecting and moving the SCN machine stack, repairing the affected machine, then re-assembling and re-testing our system and all services.

We again apologize for any inconvenience and appreciate your continued patience.

We will post status as soon as we are able to more accurately assess the state of the machines and the feasibility of our planned fix - probably by Sunday, November 13.

November 6, 2016, 14:50:

One problem has been identified: a bad memory module. We're working on a fix now.

November 4, 2016, 10:30:

The SCN main machine has a hardware problem and is offline. No services are available, including web access, file access, log in, mail.

November 4, 2016, 00:30:

The Seattle Community Network mail service is experiencing a system problem. Outbound email is not being sent properly. We're investigating.

The SCN system is also undergoing much-needed maintenance, requiring significant time from our volunteers. Some of you may be experiencing longer-than-usual response times when requesting account registration changes and using other SCN services.

Copyright © 2016 Seattle Community Network Association